RETURNS AND REFUNDS POLICY:
Purchases made from the online store of www.whitedotbasket.com cannot be returned after purchase. We offer full-replacement of products that might be damaged in transit. Replacement orders are processed immediately after our customer support team validates the damage via communication over e-mail or phone.
Replacement Orders and Refunds will be processed only if the query is raised within 30 days of placing the orders. Any queries or concerns beyond 30 days from order confirmation date will not be entertained.
CANCELLATION POLICY:
Any cancellations can be processed within 24 hours of placing the orders, by writing to us at orders@whitedotbasket.com. Refunds for canceled orders will be processed to the original mode of payment within 5-10 working days.
MERCHANDISE STORE – RETURN & EXCHANGE POLICY
Clean Revive Products Private Limited (Whitedotbasket.com's) Merchandise Returns and Exchange policy gives you an option to return or exchange any merchandise items purchased from online store of www.whitedotbasket.com for any reason within the specified return/exchange period i.e. 7 (seven) days from the date of delivery of the product.
Feel free to try on a product but all we ask is that the product remains unused and is preserved in its original condition along with the tags and packaging. In case a Seal Tag is received with the item, ensure that it remains attached and intact with the product to avoid any hassles in the event of a return/exchange.
If due to any reason you wish to return the Product, we offer a free pick-up service. You will just have to drop us a mail at info@whitedotbasket.com or a message on WhatsApp. Our delivery agent will pick-up the product from the address of delivery. Please check the below mentioned details:
1.Eligibility for Returns and Exchanges:
a. We accept returns and exchanges within 7 days from the date of delivery.
b. To be eligible, merchandise must be in its original condition, unused, unwashed, and with all original tags and packaging intact.
c. Certain items, such as personalized or custom-made products and clearance items, may not be eligible for returns or exchanges. Please check the product description for specific details.
2. How to Initiate a Return or Exchange:
To initiate a return or exchange, please follow these steps:
a. Contact our Customer Care team at info@whitedotbasket.com to request a Return or Exchange. Please provide your order number and a detailed reason for the return or exchange request along with the picture of the product in case any defective or damaged or incorrect product is delivered.
b. Once you receive a confirmation from us, securely package the merchandise, including all original packaging and documentation.
c. The package would be collected from the address of delivery in case of return. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. During pick-up, our delivery agent may do a quality check on the return.
3. Inspection and Approval:
a. Upon receiving the returned merchandise, our quality control team will inspect it to ensure it meets the eligibility criteria. Refund in case of returns may be subject to approval based on the condition of the merchandise.
b. If the merchandise meets our criteria, we will process your return request within 48 hours of the collection of the product.
c. If the merchandise does not meet our criteria, it will be shipped back to you.
d. You will receive a confirmation email once your return has been processed or rejected.
4. Refunds and Exchanges:
a. Refunds will be issued to the original payment method used for the purchase. Please allow 7 business days for the refund to reflect in your account, depending on your Bank
b. In case of exchanges, new item will be delivered to you and simultaneously the original item will be picked-up.
5. Return and Exchange Fees:
Please note that there are no Return or Exchange fees levied by us. Do not pay any such fees to the delivery executive.
6. Contact Information:
For any questions or concerns related to our Return and Exchange Policy, please contact our Customer Love team:
Email: info@whitedotbasket.com
Phone: +918793900554
The following EXCEPTIONS and RULES apply to this Policy:
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
We offer you an option to exchange items purchased by you from the online store of www.whitedotbasket.com for same or different sizes of same style only and not for any other item of the same or different value from whitedotbasket.com. All exchanges are subject to stock availability and subject to your address being serviceable for an exchange.
Exchanges are only allowed for pin codes which are serviceable for an exchange.
thewhitedotbasket.com shall reject the exchange request in case at the time of collecting the products the delivery partner confirms that the product looks used or damaged, when the exchange request was raised because of size issues.
thewhitedotbasket.com shall reserve the right to restrict exchange of the items purchased on thewhitedotbasket.com if customer in any way breaches or misuse this policy, as determined in thewhitedotbasket.com's sole discretion. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
thewhitedotbasket.com will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, thewhitedotbasket.com would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
thewhitedotbasket.com reserves the right to amend this policy at any time. Please check our website for the most up-to-date information.
By making a purchase from www.whitedotbasket.com, you acknowledge and agree to abide by this Return and Exchange Policy.
Thank you for shopping with us! We appreciate your business and are here to assist you with any inquiries or concerns.
CHANGES TO THIS POLICY
We reserve the right to update, change or modify this Policy at any time and will notify you at least once in a year, or whenever there is a change in the Policy, as the case may be by email or posting a conspicuous notice on the Website in the event of any material revisions to this Policy. The Policy shall come to effect from the date of such update, change or modification.
GOVERNING LAW
This Policy shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall exclusively be in Hyderabad, Telangana. In the event of any dispute arising out of this Policy the same shall be settled by a binding arbitration conducted by a sole arbitrator, appointed jointly by both parties and governed by the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Hyderabad, Telangana.
GRIEVANCE OFFICER
In accordance with the Information Technology Act, 2000 and Rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Mr. Rahul Varadareddi
Co-Founder
Clean Revive Products Pvt Ltd,
3rd Floor,62,Varuna House, KPHB 5th Phase, Hyderabad, Telangana 500072
Contact us: info@whitedotbasket.com
Phone: +91-8886399984
Time: Mon – Fri (11:00 – 18:00)
For registering your complaint, please write to the Grievance Officer at the above-mentioned email address in relation to any violation of the Policy or the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. The Grievance Officer shall redress the complaint in accordance with the provisions of the Information Technology Act, 2000 and Rules made thereunder.
HOW TO CONTACT US
Questions about this Policy should be sent to us at info@whitedotbasket.com.
